REFUND, CANCELLATION & GIFT CARD POLICIES, ETC.
A LEGAL DISCLAIMER
Effective Date: 2/23/2024.
Thank you for choosing Glow Med Spa and Wellness. Our refund policy is designed to ensure a fair and transparent process for our valued clients. **1. Appointment Cancellation:** If you need to cancel or reschedule an appointment, we kindly ask for at least 24 hours' notice. Failure to provide timely notice may result in a cancellation fee. **2. Refund Eligibility:** Refunds are generally not provided for services rendered. However, if you believe you have a valid reason for a refund request, please contact us within 30 days from the date of the purchase. **3. Quality of Service:** We strive to provide high-quality services. If you are dissatisfied with the service received, please bring it to our attention immediately, and we will work to address your concerns. **4. Product Returns:** For product purchases made through our clinic, we accept unopened returns within 30 days of the purchase date. The product must be unopened, unused, and in its original packaging for a refund to be processed. **5. Refund Process:** To request a refund, please contact our customer service team at the office phone number. Provide details about your appointment or purchase, along with the reason for the refund request. We will review your request and respond in a timely manner. **6. Exceptions:** Refunds will not be provided for services or products that have been used, opened, or damaged after purchase, unless the issue is due to a defect. **7. Processing Time:** Refund processing times may vary, but we strive to process refunds within 5 business days from the date of approval. **8. Changes to Refund Policy:** We reserve the right to update or modify our refund policy at any time. Any changes will be posted on our website, and the effective date will be revised accordingly. If you have any questions or concerns about our refund policy, please contact us before making a purchase or scheduling an appointment. GLOW Med Spa
Gift Card Terms and Return Policies
GIFT CARD POLICY:
Use and Acceptance: Purchase and Use of Gift Cards constitutes acceptance of these terms and conditions.
Notice: Dollar amount "X amount Free" Gift cards can only be used towards REGULAR priced services and products at Glow Med spa; aka "No double dipping." This means a "$250 for $200" gift card cannot be used on specials or sales. These must be used on regular priced services and products.
Gift Cards are non-refundable for cash, cannot be used to purchase another gift card, have a one year expiration date, and are not replaceable if lost or stolen.
No hidden fees: The full amount of the purchased gift card is applied to services or products from Glow Med Spa exclusively. There are no hidden fees; no activation fees, no set up fees, no maintenance or redemption fees.
Cancellation: Gift cards are fully refundable for 30 days after purchase and are refunded using the same method by which they were bought, in the original amount paid to the clinic. After 30 days, gift cards are redeemable for products and services only.
Replacement: If lost or stolen, this Gift Card cannot be replaced without the original sales receipt. Replacement value will be the value of the gift card at the time the card is reported lost or stolen, minus any already redeemed products or services.
Redemption and value: Gift cards are issued and redeemed in US dollars. Gift cards cannot be redeemed for cash by the recipient. If an order exceeds the amount of a Gift Card, the remaining balance must be paid at time of services rendered. GIFT CARDS EXPIRE AFTER (1) ONE YEAR OF PURCHASE DATE, as written on the gift cards.
Gift cards MUST BE PRESENTED at time of redemption.
Merchant Rights: Glow Med Spa reserves the right to refuse a gift card as payment for services if there is reasonable doubt as to the gift card’s authenticity.
Expiration: Card will become inactive after 12 months of date of issuance, except where prohibited by law.
Modification of Terms and Conditions: Glow Med Spa reserves the right to add, delete and/or modify any of these terms and conditions, at any time, in its sole discretion, by posting a change notice on www.glowmedspaandwellness.com.
Indemnification: Purchaser will indemnify, hold harmless and defend Glow Med Spa, its affiliates, and their respective members, managers, shareholders, directors, officers, employees and agents from and against any harm or claim that may arise from any act or failure to act on the part of purchaser.
Choice of Law: This Agreement will be interpreted and construed under and governed by the laws of Kentucky and any dispute between the Parties or their officers, directors, employees, shareholders, members, managers or authorized agents will be governed by and determined in accordance with the substantive law of the State of Kentucky, which laws will prevail in the event of any conflict of law.
RETURN POLICY:
PRODUCTS:
Unopened Products, in original packaging may be returned for credit or exchanged within 30 days. We cannot accept returns on opened skincare or cosmetic products.
Receipt required
Original purchase value will be applied to client account or Gift Card
A store credit or product exchange may be given for any opened item that is returned due to an adverse reaction that a client has experienced while using that product. The client must consult with a technician within 30 days of product purchase.
NO returns/exchanges on prescription products.
NO returns on Gift Card purchases
SERVICES:
NO refunds on pre-purchased services at any time. Gift cards for pre-purchased services must be redeemed for those services. If for some reason you are not able to use an unexpired, un-rendered, pre-paid service, you may do a one-time exchange of the unused portion toward other services or the original purchase value may be applied to client account or Gift Card, not to exceed original purchase value.